Shipping & Returns

Hello! I hope you find everything you need to know about shipping, returns and cancellations below - but if you have any other questions, I would love to have a chat! You can email me at info@flyartbyellie.com or complete the contact form here. 

  Shipping

Most orders are dispatched within two working days. Some items are 'made to order' and will have a longer processing time (this will be stated in the product description).

Items are sent via Royal Mail standard first class to ensure your order reaches you as soon as possible and in good condition.  Signed shipping is available at checkout for extra cost.

If you are looking for a gift and require an item to be sent urgently, please contact me asap and I will see what I can do! You can pop me an email at: info@flyartbyellie.com.

International shipping

I am pleased to announce that I am now shipping to the U.S! However, please note that while I am able to send art prints and greeting cards internationally, I do not ship framed art prints abroad for safety reasons.

International orders are dispatched within two business days, unless the item is specified as being 'made to order' (this will be stated in the product description).

All international orders are sent via Royal Mail Standard International shipping.  Tracked and signed shipping is available at checkout for an extra cost.  

Returns

I want you to be 100% satisfied with your order. If you are unhappy with your item for whatever reason, please contact me within 14 days of receiving your item for a full refund. 

Please note items must be returned within 30 days of delivery. Customers are responsible for any returns postage costs and for ensuring items are returned in their original condition. 

Cancellations

If you make an order and change your mind for whatever reason, I would be very happy to cancel you order. However, please note cancellations cannot be processed once the order has been shipped, so please try to get in touch on the same day as the order being placed (or the following day latest). I cannot guarantee the order will not be shipped by then (but theres's a higher chance it won't be!) 

Damaged items

I do my utmost best to package items securely so they reach you in perfect condition.  Occasionally, due to circumstances out of my control, packages can be damaged during transit.

If your order arrives damaged, please contact me within 14 days with a picture of the damaged item and I will send you a replacement at no additional cost. You can pop me an email at info@flyartbyellie.com or use the contact me form here.